Returns Policy

We want you to be pleased with your order. If for any reason you are unhappy with your product, please return to us within 28 days of receipt in an unused condition and in original packaging, with the returns form completed and placed inside the parcel. We will issue a refund to your original payment method on receipt.

CANCELLING YOUR ORDER
Under The Consumer Regulations 2013 you have the right to cancel your online or mail order purchase as long as you do so no later than 14 days after the day on which you receive the goods or service. 

FAULTY OR DAMAGED ITEMS
In the unlikely event of an item arriving damaged or faulty, please contact us within 30 days of receipt by phone or email and we will be happy to arrange for a replacement or a full refund in line with our terms and conditions and your consumer rights.

• Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with labels attached
• With the exception of faulty goods True Fair Trading is not responsible for the cost of returning products. We always advise that you obtain a proof of postage when returning an item
• Please allow up to 10 working days for us to receive your return and communicate receipt of the goods
• Please email [email protected] to complete the online returns process.
• Goods purchased online cannot be returned or exchanged at any shows we may be attending or partner stores.

Please see full terms and conditions here.